Top 10 Online Chess FAQs – Common Issues & Solutions

These are the most frequent questions ChessWorld.net players ask about online chess. If you are facing problems with moves, ratings, notifications, or tournaments, the answers below should help.

♟️ Why can't I move or see the board properly?

• ✔️ When it’s your turn, you’ll see White to move or Black to move under your name.
• ✔️ If you can’t move or the board looks wrong, refresh the page or clear your browser cache.

🕰️ What should I do if my opponent doesn’t move?

• ✔️ If your opponent exceeds the time limit, a Claim Win button appears next to the board.
• ✔️ This button won’t appear if your opponent is on holiday.

🏆 Why did my Tournament games time out (T-T)?

• ✔️ A game marked T-T is abandoned and doesn’t affect ratings.
• ✔️ Timeout occurs if no move or claim is made within (2 × time limit) + 1 days.
• ✔️ Admin may restore games in rare cases if both players agree.

📊 Why is my Rating prediction behaving strangely?

• ✔️ Rating predictions are influenced by provisional players and the K-factor.
• ✔️ These effects apply equally to everyone.

📧 Why don’t I receive Email move notifications anymore?

• ✔️ Check your settings under My Stuff → My Email.
• ✔️ Spam filters, mail rules, or workplace restrictions may block messages.

♻️ Why does a finished game show up every time I log in?

• ✔️ Log in using only the base URL chessworld.net.
• ✔️ This prevents old finished games from re-appearing.

📋 Why isn’t the Analysis board working?

• ✔️ Older board versions may not run in modern browsers.
• ✔️ Select a compatible version via My Stuff → My Interface.

🥇 I recently won a Tournament. Why haven’t I got my Norm/Trophy yet?

• ✔️ Completed tournaments are reviewed weekly.
• ✔️ Norms and trophies are awarded during this review.